Privacy policy

Last updated: February 26, 2026

SnapBasket24 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SnapBasket24 is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

We may collect or process the following categories of personal information:

Contact details
Name, billing address, shipping address, phone number, and email address.
Financial information
Credit/debit card details, payment card information, financial account information, transaction details, payment confirmations.
Account information
Username, password, preferences and settings.
Transaction information
Items viewed, added to cart, purchased, returned, exchanged, or cancelled.
Communications
Information you provide when contacting customer support.
Device information
IP address, browser type, device identifiers, and network connection data.
Usage information
Interaction data about how you use our website and services.

Personal Information Sources

We collect personal information from:

Directly from you
When you create an account, place an order, contact support, or use our services.
Automatically through the Services
Via cookies and similar technologies.
From service providers
Including payment processors, shipping partners, analytics providers.
From partners or third parties

How We Use Your Personal Information

We use personal information to:

1. Provide, Tailor & Improve Services

Process payments
Fulfill orders
Arrange shipping
Manage accounts
Process returns & exchanges
Provide recommendations
Improve shopping experience

2. Marketing & Advertising

Send promotional emails or SMS
Show relevant ads based on browsing or purchase behavior

You can unsubscribe from marketing emails anytime.

3. Security & Fraud Prevention

Verify COD orders
Detect fraudulent activities
Secure transactions

You are responsible for keeping your account credentials safe.

4. Customer Support

Respond to inquiries
Maintain business relationship

5. Legal Compliance

Comply with Indian laws
Respond to legal requests
Enforce store policies

How We Disclose Personal Information

We may disclose your information:

To Shopify (our platform provider)
To payment processors (e.g., PhonePe)
To courier partners (Bluedart, DTDC, Delhivery, XpressBees, Ekart, Amazon Shipping, Shadowfax)
To marketing or analytics partners
To comply with legal obligations
In case of business restructuring, merger, or legal proceedings

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your data to provide and improve services.

Information you provide may be transferred to countries outside India.

You can learn more at:
https://privacy.shopify.com/en

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided personal data, please contact us to request deletion.

Security & Data Retention

We implement reasonable security measures to protect your data.

However:

No method of transmission over the internet is 100% secure.
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements