Frequently asked questions

General Questions
What is SnapBasket24?

SnapBasket24 is an India-based online store offering a wide range of products at affordable prices with reliable delivery across India.
Do I need to create an account to place an order?

No, guest checkout is available. However, creating an account may help you track orders more easily
How can I contact customer support?

You can contact us via email at ramerh9672391060@gmail.com or call/WhatsApp us at +91-8000923051. Support is available Monday to Saturday, 10:00 AM to 9:00 PM
Where is SnapBasket24 located?

We are based in Kolhapur, Maharashtra, India
Do you accept bulk or wholesale orders?

Currently, we do not accept bulk or wholesale orders

Shipping & Delivery
Do you ship outside India?

No, we currently ship within India only.
How long does it take to process an order?

Orders are processed within 1 to 2 business days.
How long does delivery take?

Delivery usually takes 5 to 7 business days, depending on your location.
Do you offer free shipping?

Yes, we offer free shipping on orders above ₹1999
How can I track my order?

Once your order is shipped, tracking details are sent via email and SMS. You can also track your order through the tracking page on our website.

Payment Related
What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?

Orders are processed within 1 to 2 business days.
Is my payment information secure?

Yes, payments are processed securely through trusted payment gateways.

Return & Refund
What is your return policy?

Returns are accepted within 7 days of delivery only for damaged or wrong products. An unboxing video is mandatory
Are any items non-returnable?

Yes, personal care items and perishable goods are non-returnable and non-refundable.
How long does it take to receive a refund?

Refunds are processed within 8 to 15 business days after approval. Online payments are refunded to the original source. COD refunds are processed via bank transfer